Shelby County Probate Court

The intention of this page is to assist new users that are having difficulty with our web site. The best way for us to assist is to know what problems users are having. Therefore, as we become aware of problems, or difficulties, we will update this page with solutions. If you are experiencing difficulties with one or more features of our site and do not see a solution listed on this page, please E-mail us at the following address: PKnisley@ShelbyCoProbate.org, or shelbyjuvenileprobate@embarqmail.com.

General Requirements
Help with Forms
Help with Viewing Images
- Viewing PDF's
- Viewing TIF's

General Site Requirements (back to top)

Our site is best viewed using Internet Explorer 5.5 or newer. We also recommend that you have your screen resolution set to at least 800 x 600. Our PDF's work best using Adobe Reader 5.0 or greater.

Help with Viewing Images (back to top)

Viewing PDF's (back to top)

If Adobe Acrobat .pdf files appear as a blank window or frame:

Click here for Microsoft's solution.
Viewing TIF's (back to top)

If you are unable to view TIF images, verify you have software installed on your computer that will allow you to view images (e.g., Imaging for Windows).

Note: If you have recently installed Apple Quicktime, you may experience problems viewing multiple page documents - it will only display the first page. There is a known solution to this problem.

Launch Quicktime Player.

Go to "Edit."

Go to "Preferences."

Go to "Quicktime Preferences."

From the drop down list choose "Browser Plug-in."

Click the button labeled "MIME Settings...".

Using the plus icon < + > expand "Image

Scroll down, and uncheck "TIFF Image File."

Exit Quicktime.

If you are still experiencing problems, download the most recent copy of Adobe Reader, and use the PDF images.

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Disclaimer and Privacy Statement
Copyright © 2004 Shelby County Probate Court. All Rights Reserved.